Warranty Policy

At Decor Express, we are committed to supplying genuine, high-quality electrical products that meet international standards for safety, performance, and reliability. All products sold through our showroom are sourced from trusted manufacturers, including globally recognized brands such as Schneider Electric, and are covered by the manufacturer's warranty where applicable.

Warranty coverage begins from the original date of purchase and is valid only when the product has been installed, operated, and maintained according to the manufacturer's guidelines. The warranty period varies depending on the product category and manufacturer. Customers are encouraged to review the warranty information provided with each product or contact our team for specific warranty details before purchasing.

To process a warranty claim, customers must provide the original purchase invoice or receipt. Decor reserves the right to inspect the product before approving any repair, replacement, or warranty service. Products found to have manufacturing defects will be repaired or replaced in accordance with the manufacturer's warranty terms.

Warranty Does Not Cover

  • Damage caused by improper installation or incorrect wiring.
  • Normal wear and tear from regular use.
  • Physical damage, impact, or accidental breakage.
  • Water, fire, lightning, or natural disaster damage.
  • Damage caused by voltage fluctuations or power surges.
  • Unauthorized repairs, modifications, or alterations.
  • Products installed by unqualified personnel.
  • Products with removed or damaged serial numbers.

Repair Services

Where applicable, Decor assists customers with manufacturer-authorized repair services. Products requiring repair may be inspected by our technical team or referred to the manufacturer's authorized service center.

Repair turnaround times vary depending on product availability and the manufacturer's service process. Customers will be informed of the estimated repair timeline after inspection.

For assistance, please contact our customer support team before returning any product.